WHAT’S THE REALITY WITHOUT AI
I get called for issues I shouldn’t be, and scheduling errors are frustrating
Struggle keeping schedules full and costs down.
Patient engagement is too low and under 20% of patients use the portal
Can’t afford to risk lives with expanded online access
Can’t measure and improve customer service metrics
Patient requests, on any channel take too long to resolve, but we can’t tell why
Training takes too long with knowledge overload and complicated documentation
Achieve an exceptional patient experience by creating a beautiful staff experience.
BENEFITS OF A HEALTHCARE CRM
Keona built Health Desk to remove complexity for your staff and eliminate errors. Our CRM standardizes operations while still supporting individual provider requirements. Guided workflows increase quality, decrease costs, and manage your key performance indicators.
Streamline ALL of your processes
A beautiful wizard guides users and patients step-by-step through your optimal workflows, guided by expert systems.
Better patient experience
Patient trust starts with a digital front door that lets patients complete their requests in real-time. Anytime.
Better team experience
Patients are overwhelmed when your staff is overwhelmed. Consolidate and standardize your workflows into a single tool. Improve employee morale and confidence.
Agent & Nurse collaborate in single workflow tool
· A workspace is one page that gives your team everything they need to solve patient requests.
· It pulls in all the information and integrations you need.
· Your team is given the scripts for all the questions the patients might ask - customized for you.
· It adds automated tools on top of that.
Agent workspace provides complete patient context, service guidance, and task automation
· Use a template or create
a custom layout
· Specify your workflow
and automate decisions
· Without having to switch
screens or make patients
This same logic lets patients answer any questions they have themselves, while they’re still connected to the nurse and agent.
The same automation that helps your agents helps your patients - and removes headaches for providers
Auto-display on context, search when needed, send to patients
Scheduling, Symptom Screening, Nurse Triage
Phone, web, mobile, chat
Patient workspace, provider workspace, automate decisions, provisioning and communication
Report on all actions taken, all communications made, performance reports, syndromic surveillance, scheduling stats
It all comes together for an incredibly robust Healthcare CRM to guide your digital transformation:
Elevate staff & patient experience with workflow management
Behind every smooth healthcare experience is a robust workflow. It takes a special workflow tools to standardize work for your staff while letting every provider be their own unique snowflake.
Remove friction in 5 steps:
- 1 Consolidate: bring disparate processes together into a one-page flow
- 2 Standardize: remove bottlenecks with data & systems integration
- 3 Access: open the workflow to patients
- 4 Automate: accelerate through automated decisions, actions, communication, and documentation
- 5 Optimize: monitor end-to-end performance and adapt to new use cases
Patient Experience in a Digital Age
The future of patient experience.
5 Steps to Telehealth
Automate more for your employees
Choose solutions that meet your needs. Learn more about advanced products here.