SOLUTION OVERVIEW
Learn how to automate patient access and services with artificial intelligence.
Health Desk is an AI-powered healthcare CRM built specifically for medical professionals.
WHAT’S THE REALITY WITHOUT AI
Patients
I have to repeat myself every time. I have to make too many calls, and there’s too much phone tag.
Providers
I get called for issues I shouldn’t be, and scheduling errors are frustrating
Finance
Struggle keeping schedules full and costs down.
Marketing
Patient engagement is too low and under 20% of patients use the portal
Contact Center Staff
We have application overload – too many tools
Medical Director
Can’t afford to risk lives with expanded online access
Quality Assurance
Can’t measure and improve customer service metrics
Operations
Patient requests, on any channel take too long to resolve, but we can’t tell why
Training Staff
Training takes too long with knowledge overload and complicated documentation
Streamline ALL of your processes
A beautiful wizard guides users and patients step-by-step through your optimal workflows, guided by expert systems.
Better patient experience
Patient trust starts with a digital front door that lets patients complete their requests in real-time. Anytime.
Better team experience
Patients are overwhelmed when your staff is overwhelmed. Consolidate and standardize your workflows into a single tool. Improve employee morale and confidence.
Healthcare CRM Functionality
Many of the above benefits come with additional products and modules. The Core functionality on its own provides all the benefits you would come to expect in an advanced Healthcare CRM system.
Agent & Nurse collaborate in single workflow tool
· A workspace is one page that gives your team everything they need to solve patient requests.
· It pulls in all the information and integrations you need.
· Your team is given the scripts for all the questions the patients might ask - customized for you.
· It adds automated tools on top of that.
This same logic lets patients answer any questions they have themselves, while they’re still connected to the nurse and agent.
The same automation that helps your agents helps your patients - and removes headaches for providers
Knowledge Management
Auto-display on context, search when needed, send to patients
Decision support
Scheduling, Symptom Screening, Nurse Triage
Omnichannel access
Phone, web, mobile, chat
Self-service workspace
Patient workspace, provider workspace, automate decisions, provisioning and communication
Reporting
Report on all actions taken, all communications made, performance reports, syndromic surveillance, scheduling stats
Process Queues
Customize queues,
custom automation
It all comes together for an incredibly robust Healthcare CRM to guide your digital transformation:
Automate more for your employees
Choose solutions that meet your needs. Learn more about advanced products here.
Workflow Whitepaper
Encounter vs interaction
Agent workspace
Patient workspace
Queues
Queues whitepaper
Reporting
Reporting Whitepaper
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