Solution Overview

THE REALITY WITHOUT AI

Patients

I have to repeat myself every time. I have to make too many calls, and there’s too much phone tag.

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Providers

I get called for minor issues, and I must deal with frustrating scheduling errors.

Finance

I struggle keeping schedules full and costs down.

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Marketing

Patient engagement is low—and under 20% of patients use the portal.

Contact Center Staff

We have application overload and too many tools.

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Medical Director

I can’t afford to risk lives with expanded online access.

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Quality Assurance

I can’t measure and improve customer service metrics.

Operations

Patient requests, on any channel, take too long to resolve, and we can’t tell why.

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Training Staff

Training takes too long because of knowledge overload and complicated documentation.

Create an exceptional patient experience by creating a beautiful staff experience.

BENEFITS OF A HEALTHCARE CRM

Keona built Care Desk to remove complexity for your staff and eliminate errors.

Our patient access platform/CRM standardizes operations while supporting individual provider requirements.

Guided workflows increase care quality, decrease costs, and help manage your key performance indicators.

Streamline ALL of your processes

A beautiful and intuitive interface, powered by expert AI, guides your staff through their workflows, step-by-step, so that they can seamlessly help patients.

Read how United Urology reduced handle-time & wrap-up time

Better patient experience

Patient trust begins with a digital front door that lets patients complete their requests in real-time, anytime.

Read how VWC grew patient self-service and reduced cost of operations.

Better team experience

Patients are overwhelmed when your staff is overwhelmed. Consolidate and standardize your workflows into a single tool. Improve employee morale and confidence.

See how Advocate Medical Center replaced 7 applications with Care Desk, and reduced handle time by over 30%

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Patient Access Functionality

Many of the above benefits come with additional products and modules. The core functionality, on its own, provides all the benefits you would expect in an advanced healthcare CRM system.

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Agents & nurses can collaborate in a single workflow tool.

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· A one-page, digital workspace equips your team with everything they need to solve patient requests.
· The workspace automatically gives your staff all necessary data and integrations in real-time.

· The CRM gives your staff members scripts for all possible patient questions.
· Automated tools ensure efficiency and accuracy as your staff works.

This same logic lets patients answer any questions they have themselves while they’re still connected to the nurse and agent.

Automation that helps your agents also helps your patients.

solution overview2info

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Knowledge Management
Auto-display on context, search when needed, send to patients

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Decision support
Scheduling, Symptom Screening, Nurse Triage

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Omnichannel access
Phone, web, mobile, chat

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Self-service workspace
Patient workspace, provider workspace, automate decisions, provisioning and communication

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Reporting
Report on all actions taken, all communications made, performance reports, syndromic surveillance, scheduling stats

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Process Queues
Customize queues,
custom automation

Elevate both your staff & patient experience with AI-guided workflow management.

Behind every smooth healthcare experience is a robust workflow. It takes a special workflow tool to standardize work for your staff without sacrificing provider control.

Remove friction in 5 steps:

1 Consolidate: Bring disparate processes together into a one-page flow.
2 Standardize: Remove bottlenecks with data & systems integration.
3 Access: Open the workflow to patients.

4 Automate: Accelerate through automated decisions, actions, communication, and documentation.
5 Optimize: Monitor end-to-end performance and adapt to new use cases.

Patient Experience In A Digital Age

The future of patient experience.

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