Automate patient access, modernize the patient experience, & streamline telehealth services with Artificial Intelligence.
Care Desk, an AI-powered healthcare CRM built specifically for medical professionals, optimizes the patient experience.
THE REALITY WITHOUT AI
I have to repeat myself every time. I have to make too many calls, and there’s too much phone tag.
I get called for minor issues, and I must deal with frustrating scheduling errors.
I struggle keeping schedules full and costs down.
Patient engagement is low—and under 20% of patients use the portal.
Contact Center Staff
We have application overload and too many tools.
I can’t afford to risk lives with expanded online access.
I can’t measure and improve customer service metrics.
Patient requests, on any channel, take too long to resolve, and we can’t tell why.
Training takes too long because of knowledge overload and complicated documentation.
Create an exceptional patient experience by creating a beautiful staff experience.
BENEFITS OF A HEALTHCARE CRM
Keona built Care Desk to remove complexity for your staff and eliminate errors.
Our patient access platform/CRM standardizes operations while supporting individual provider requirements.
Guided workflows increase care quality, decrease costs, and help manage your key performance indicators.
Streamline ALL of your processes
A beautiful and intuitive interface, powered by expert AI, guides your staff through their workflows, step-by-step, so that they can seamlessly help patients.
Better patient experience
Patient trust begins with a digital front door that lets patients complete their requests in real-time, anytime.
Better team experience
Patients are overwhelmed when your staff is overwhelmed. Consolidate and standardize your workflows into a single tool. Improve employee morale and confidence.
Patient Access Functionality
Many of the above benefits come with additional products and modules. The core functionality, on its own, provides all the benefits you would expect in an advanced healthcare CRM system.
Agents & nurses can collaborate in a single workflow tool.
· A one-page, digital workspace equips your team with everything they need to solve patient requests.
· The workspace automatically gives your staff all necessary data and integrations in real-time.
· The CRM gives your staff members scripts for all possible patient questions.
· Automated tools ensure efficiency and accuracy as your staff works.
Agent workspace provides complete patient context, service guidance, and task automation
· Use a template or create
a custom layout
· Specify your workflow
and automate decisions
· No need to switch
screens or make patients
This same logic lets patients answer any questions they have themselves while they’re still connected to the nurse and agent.
Automation that helps your agents also helps your patients.
Auto-display on context, search when needed, send to patients
Scheduling, Symptom Screening, Nurse Triage
Phone, web, mobile, chat
Patient workspace, provider workspace, automate decisions, provisioning and communication
Report on all actions taken, all communications made, performance reports, syndromic surveillance, scheduling stats
The result is an incredibly robust patient experience that will drive your digital transformation:
Elevate both your staff & patient experience with AI-guided workflow management.
Behind every smooth healthcare experience is a robust workflow. It takes a special workflow tool to standardize work for your staff without sacrificing provider control.
Remove friction in 5 steps:
- 1 Consolidate: Bring disparate processes together into a one-page flow.
- 2 Standardize: Remove bottlenecks with data & systems integration.
- 3 Access: Open the workflow to patients.
- 4 Automate: Accelerate through automated decisions, actions, communication, and documentation.
- 5 Optimize: Monitor end-to-end performance and adapt to new use cases.
Automate more for your employees
Choose solutions that meet your needs. Learn more about advanced products here.
Encounter vs interaction