08 Jun I'm Back and Better Than Ever!
On December 30, I had open heart surgery at Cleveland Clinic. I can’t deny that it was uncomfortable for me, a nurse, to be a patient. The role reversal caught me off guard. Long ago I had chosen to...
11 Apr [WEBINAR] STAFFING A NEW CALL CENTER
In this webinar, part of our intro series to call centers, Stephen Dean, COO of Keona Health, will discuss tips for how a new call center can approach staffing. Learn how to forecast call volume and...
11 Apr BOOK REVIEW – IT’S YOUR CALL: MASTERING THE TELEPHONES IN YOUR MEDICAL PRACTICE
Book Review – It’s Your Call: Mastering the Telephones in Your Medical Practice by Elizabeth W. Woodcock MBA, FACMPE, CPC and Deborah Walker Keegan Ph.D., FACMPE. Published by MGMA
11 Apr [WEBINAR] SECRETS TO ESTABLISHING A NEW HEALTHCARE CALL CENTER
In this webinar, Stephen Dean, COO of Keona Health, discusses the considerations for a new call center. Stephen has worked with both distributed workflows as well as call centers of every size. Learn...
11 Apr PREVENTING BURNOUT
02 NOV Quick! Off the top of your head, name the best job you ever had. Now, take a moment to think about what made it fantastic. Why did you pick that position? Did you enjoy the work? Was it more...
11 Apr [WEBINAR] OPTIMIZE A NON-CALL CENTER WORKFLOW FEATURING TERRY ROLLO
We’ve discussed call center optimization. But many practices aren’t using a call center. August’s guest, Terry Rollo, will discuss how to optimize a distributed telephone process. Northern Virginia...
10 Apr HOW TO GROW 2X WITH THE RIGHT SCORECARD
Patient experience is an important leading indicator of growth and profitability. Those who focus on it grow faster than those who don’t. But in order to improve, you have to measure. As the...
10 Apr [WEBINAR] IMPROVE ADOPTION, UTILIZATION, AND SATISFACTION FEATURING BILL HAMBSH
Bill Hambsh, CEO at North Florida Women’s Center, discusses how to move beyond a, “Build it and they will come” philosophy as he shares a wealth of practical marketing steps for growth and...
10 Apr BEST PRACTICES FOR NURSING TELEPHONE TRIAGE INTERVIEW
Nursing Telephone Triage has become increasingly important as a way to improve the healthcare process and overall patient satisfaction. This approach is not without its challenges as nurses are asked...
10 Apr [WEBINAR] NEXT GENERATION TELEPHONE TRIAGE FEATURING CINDY FEELEY
Join Cindy Feeley, Director of Patient Relations and Process Improvement at Chesapeake Urology, as she discusses her work implementing next generation telephone triage. Chesapeake Urology is the...
