A CRM (which stands for customer relationship manager)is a database of potential and current customers that is combined with automation tools to manage interactions and relationships.
Since January, 2020, Keona health has made it our ethical goal to provide as much effort as is needed in assisting our clients in the battle against COVID. For some, call volumes skyrocketed. Helping...
On December 30, I had open heart surgery at Cleveland Clinic. I can’t deny that it was uncomfortable for me, a nurse, to be a patient. The role reversal caught me off guard. Long ago I had chosen to...
Book Review – It’s Your Call: Mastering the Telephones in Your Medical Practice by Elizabeth W. Woodcock MBA, FACMPE, CPC and Deborah Walker Keegan Ph.D., FACMPE. Published by MGMA
02 NOV Quick! Off the top of your head, name the best job you ever had. Now, take a moment to think about what made it fantastic. Why did you pick that position? Did you enjoy the work? Was it more...
Patient experience is an important leading indicator of growth and profitability. Those who focus on it grow faster than those who don’t. But in order to improve, you have to measure. As the...
Nursing Telephone Triage has become increasingly important as a way to improve the healthcare process and overall patient satisfaction. This approach is not without its challenges as nurses are asked...
Challenge: There are more patients, but reimbursement is declining One of the big challenges for medical practices today is an estimated 25-35 million newly insured patients with the launch of the...
Until recently, medical practices have had the luxury of ignoring patient experience metrics. Times are changing and failing to consider this important dynamic can now lead to lower revenues,...
Researchers in Florida found the top 6 factors for patient dissatisfaction for an Adult Primary Care Unit. The purpose of the research was to determine if a Plan-Do-Study-Act (PDSA) model would...
