INTEGRATE YOUR WAY TOWARDS A HOLISTIC HEALTHCARE SERVICE, DESIGNED FOR INTEROPERABILITY!
Do you want to automate actions across all your contact center tools? Do you dream of letting your staff focus on the patient care armed with knowledge of the patient's specific context? Long for an entire-service overview with unified & holistic reporting? You're in the right place!
Every tool used by a contact center can be integrated into a single interface. You can finally develop & manage your workflows from 1 singular place!
Instead of juggling a disperse collection of unconnected tools, combine them into a single seamless agent experience. Care Desk supports an incredible number of integrations, & is constantly adding more!
Imagine: A patient call comes in, the agent’s screen is popped with CTI & they are automatically logged in w/ SSO. The patient is then automatically searched by your EHR integration, & a single click opens the patients’ visit history, health history, meds, problem list, prior calls, past appointments, future appointments, & everything else you need as you need it. Further imagine that your data then informs appointment scheduling, call types, checking symptoms & more. Every service channel is now visible in a single queue. Paging integration can be used whenever a provider needs to be paged. E-mail and text integrations can be used for secure messaging, & fax integrations for faxing. All your documentation is seamlessly written back to the chart.
Imagine no further. Welcome to Keona's Care Desk!
TYPES OF INTEGRATION
ELECTRONIC HEALTH RECORD INTEGRATIONS
Your patient's information is pulled from the EHR. This data is used as input for Symptom Checker, Intelligent Scheduling, Patient Self-Scheduling & Nurse Triage.
Write-back to the EHR to document encounters in the patient's chart and to send messages & tasks to providers AND their care teams.
CLINICAL DECISION SUPPORT CONTENT INTEGRATIONS
Evidence-based content is necessary for clinical safety in clinical support tools. Keona's gold-standard decision support tools uses data created by sources just as Schmitt Thompson Clinical Content and Harvard Medical. Plus, 75% of clients also create their own content! All seamlessly integrated into one tool!
Manage all your messaging in one place with Messaging Manager. Unified HIPAA compliant text, secure messaging, & fax requires your staff need only learn 1 interface. Plus, most messaging can be sent automatically. Instantly!
PRACTICE MANAGEMENT INTEGRATIONS
Not only can you give your agents a simple view of patient past & future appointments, but also maximize provider and patient preferences in scheduling, while simplifying the process of scheduling for your agents. Waitlist features protect you from lost revenue from cancellations. Your providers keep control of their schedules while your schedulers focus on the patient care they want to provide.
COMPUTER TELEPHONY INTEGRATIONS (CTI)
Computer Telephony Integration allows Care Desk to use telephone data to optimize & streamline the telephone call. Automatically pop screens, auto search for patients, & incorporate IVR entries into scripts & guidelines. Automate call flows that take into account every piece of detail gathered from the phone system. Further automate outbound calls based on advanced call handling logic. Generate holistic call metrics & reports that correlate satisfaction metrics to every telephony & handling metric in the entire process.
HEALTH EDUCATION INTEGRATIONS
Educating patients is critical for engagement & compliance. Health information should be at your nurses’ & physicians’ fingertips as they need it. Each encounter can be followed up with related education that not only informs the patient, but reinforces the care advice they were given. Care Desk integrates a number of content sources in your existing custom content.
Users can single sign-on by integrating into your existing systems' authentication and authorization. Whether you need users to single sign-on through the electronic health records, like Epic Systems or Allscripts, or through your phone system, or perhaps directly to your Microsoft Active Directory domain, we have you covered!
SALES/MARKETING CRM INTEGRATIONS
Add clinical rules & automation for optimizing service delivery to your sales & marketing CRM without new development. By integrating Care Desk with Microsoft Dynamics or Salesforce, tie together next generation of healthcare CRM service to their tools for the patient sales & marketing journey.
LOCATION SERVICES INTEGRATIONS
You never know when that incoming call might be a medical emergency. With address validation & geolocation combined with e911 services, you can help callers get the emergency help they need! Address routing & mapping is essential for appointment reminders, navigating to new locations & referrals. These integrations are used in our Core-Healthcare CRM, Intelligent Scheduling, Patient Self-Scheduling, Service Referrals & Messaging Manager.