HIPAA COMPLIANT EMAIL, FAX, TEXT MORE
Use one tool for all your communication needs. With Messaging Manager, hide the complexity of managing HIPAA compliant chat, SMS, faxing, email, and EHR messaging behind one simple interface. With pre-built templates, quicktext and automation, your agents mostly follow prompts and click the buttons.
Health Desk Messaging Manager manages all your contact center written communication. It is a comprehensive, HIPAA compliant healthcare communication platform, integrated into your workflows.
UNIFY OMNICHANNEL OPERATIONS
● HIPAA compliant email through secure messaging
● HIPAA compliant text
● HIPAA compliant video conferencing
● HIPAA compliant fax
SAFETY AND DOCUMENTATION
Care teams lose less time with standardized and unified quality communication.
Built-in symptom checkers for text and chat, automatic prioritization, and other smart tools optimize patient safety, while documenting the entire encounter in the patient’s chart.
ADVANCED COMMUNICATION TEMPLATES
The text for second level triage must be succinct, while the documentation for the same encounter in the patient’s chart must be thorough. Communication templates are tailored to the need and can use any data available, even letting you build calculations or conditional logic. Embed health information or visit specific instructions, including Google maps, and links for follow-up.
Give your management the reports they want across all channels and correlated to your encounters. How many emergent cases resulted in users paging a physician. How many of these pages were returned before the patient was sent to the emergency room. Was the ER notified with documentation? Build the reports you need without a line of code.