Patient Self-Scheduling Software

Designed for Providers, Made for Patients

Designed for Providers, Made for Patients

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Patient Online Scheduling

Built for Patients

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Patient Online Scheduling

Built for Patients

Boost Appointments By 30%+

Cut Calls & Costs

Improve Patient
Safety

No Passwords, No
Downloads

Patient Self-Scheduling Demo

Patient Scheduling

(Care)fully Designed for Providers

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Patient Scheduling

(Care)fully Designed for Providers

Provider Preferences Encoded

Equitable Distribution of Appointments

Campaigns with Scheduling, Rescheduling, & Cancellation

100% Accuracy

Our Trusted Partners

How does Keona’s Patient Self-Scheduling work?

Our highly optimized healthcare scheduling software gives both patients and providers exactly what they need 24/7, anywhere.

Patient Self-Scheduling Demo

Comprehensive Patient Self-Service Software

Our patient self-scheduling platform goes beyond basic appointment booking. As a leading patient scheduling solution, we offer:

Smart Symptom-Based Scheduling

Our medical scheduling software uses intelligent logic to select appropriate appointment slots based on patients' symptoms and responses, ensuring efficient and accurate scheduling.

Multi-Resource Capabilities

Our patient scheduling platform simplifies complex scheduling scenarios:

Manage multi-resource appointments like surgery and radiology effortlessly
Reduce administrative burden of navigating through your PM
Implement round-robin scheduling for equitable distribution among providers

Customized Call Flows

Our patient scheduling software adapts to your specific needs:

Provider selection and provider preferences supported natively
Age and payor-specific rules are seamlessly integrated

Care Team Integration

Our patient self-service platform supports processes requiring care team interaction:

Seamless handling of referrals
Efficient management of prescription refills

Experience the difference with our advanced patient self-scheduling software. Whether you're a small practice or a large healthcare system, our patient scheduling solutions are designed to streamline your operations, improve patient satisfaction, and boost your bottom line.

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Download our Patient Self-Scheduling Whitepaper

Keona’s AI-powered medical appointment scheduling software automates complex schedules without sacrificing provider control.

Download Whitepaper

FAQ

1. What is Patient Self‑Scheduling (PSS) in healthcare and how does it work?

Keona Health’s PSS allows patients to independently schedule, reschedule, or cancel appointments, 24/7, based on provider-defined rules. It integrates demographic collection, symptom screening, location/provider selection, and intelligent logic that manages complex appointment types.

2. Do patients need to create an account or password to healthcare self-schedule?

No,patients can schedule online without creating an account or password, reducing friction while still ensuring proper matching with their medical record.

3. Can healthcare patient self-scheduling handle multi-resource, sequential, or specialty appointments like imaging or surgery?

Yes, Keona supports advanced scheduling scenarios, including multi-resource (e.g., imaging + provider), sequential visits, round‑robin distribution, and complex workflows across different locations and providers.

4. In healthcare, how does symptom-based scheduling ensure patient safety?

Keona uses a built-in NLP‑powered symptom checker with Harvard Health content that guides patients based on entered symptoms. It can route urgent cases away from self‑scheduling and toward emergency care.

5. Can healthcare providers control which appointment types and times are available in patient self-scheduling?

Absolutely, providers and administrators can fully configure scheduling availability, visit reasons, appointment types, location, and provider preferences, insurance restrictions, buffer times, and even patient menus.

6. What benefits does AI‑powered self‑scheduling in healthcare offer?

AI self‑scheduling lowers phone call volume (20-40%), improves accuracy, enhances patient satisfaction, boosts appointment fill rates, and maintains provider control, all leading to operational and financial gains.

7. Will healthcare patient self-scheduling integrate with our existing electronic health records or practice management (PM) system?

Yes, the system integrates with major EHR/PM systems like Epic, Cerner, Allscripts, NextGen, and handles PM or EHR IDs for appointment types, providers, resources, and facilities via backend setup .

8. Is it possible to run automated mass‑scheduling campaigns in healthcare?

Yes, Keona supports intelligent scheduling patterns that predefine patient groups (e.g., those due for checkups) and invite them to self‑schedule via links, enabling efficient mass appointment campaigns.

9. What are the implementation requirements for patient self scheduling in heatlhcare?

A Health Desk core license is required, along with licensing for PSS (and Intelligent Scheduling, if needed). Setup and training are provided by Keona, after which most tasks are self‑administered.

10. How can patients find the self‑scheduling page in healthcare?

Hospitals or practices can embed scheduling links in emails, texts, or websites. Admins can also pre‑configure provider/location/visit‑reason‑specific links or general scheduling buttons.