TRIAGE & CALL-SUPPORT SOFTWARE
Have a medical call center? Give your staff & nurses guidance through complex triage processes with ai-driven branching protocols. Reduce or even eliminate voicemails with robust call handling. Grow your practice with the best patient service practices available today. Implement the best workflow, see the best scorecards, implement disaster recovery, & so much more!
THE TRIAGE SUPPORT YOU ALWAYS WANTED!
1 Telehealth Health Desk system SEARCHes your EHR & PM Effortlessly
See patient demographics, contact information, medications, health history, appointment history, future appointments, & prior phone calls from 1 simple-to-navigate interface. A click-of-a-button can save the encounter into the patient’s chart & communicate the changes as your workflow dictates.
Scripting & branching for your nurses & phone agents, no matter the specialty: obgyn, urology, ent, geriatric, family medicine, & more!
AUTOMATE DOCUMENTATION & PATIENT EDUCATION
Patients only recall a portion of what your nurses tell them. Phy Sending care advice & patient education materials via secure message is as easy as clicking checkboxes & hitting ‘Send’. Easy peasy.
TOOLS YOUR PHONE STAFF NEEDS...
INTELLIGENT SCRIPTS FOR ALL PHONE CALLS
Health Desk has scripting for billing, referrals, medication refill, insurance verification & more. With Health Desk, your staff won’t have to remember 100 things off the top of their head; & calls that should take 2 minutes won’t drag out to 10. Improve consistency, ease effort & slash training time.
ELIMINATE OR REDUCE VOICEMAIL
No more dialing voicemail, replaying messages, trying to discern the name or details for each one, only to find after 15 minutes that the very last message might be emergent. Capture name, demographic, & primary issue in seconds with an easy interface that prioritizes each call & never lets one fall through the cracks.
PATIENT-OPTIMIZED SCHEDULING Queues
Handle calls according to their priority, not by when the call came in. Queues are flexible and adaptive to your workflow. Plus, with intake direction for non-clinical staff, they have the tools they need to make & document the right scheduling choice. No matter who is handling the call, nurse triage scheduling is simple & consistent.
GROWTH THROUGH PATIENT EXPERIENCE
The providers that give patients a better experience grow their practice by 2x the competition. Grow your practice by investing in superior patient experience.
Whether you are considering Health Desk or a new call center, download this whitepaper & infographic for more information.
DECREASING STAFF TRAINING TIME
Health Desk’s intuitive interface & guided protocols are extremely easy to learn. It typically takes less than 2 hours for nurses, call agents or front desk staff to be trained & taking calls.
WEB-BASED & CONSTANTLY EVOLVING
Health Desk is entirely web-based. No installation is necessary for users to be up & running. New features are added regularly at no additional cost to your organization.
COMPLETE CALL DOCUMENTATION
Health Desk automatically documents your calls & makes it extremely easy for your staff to collect & process all relevant information.
ENTERPRISE-LEVEL FEATURES FOR SMALL & LARGE ORGANIZATIONS
ROBUST Overwatch REPORTING & ANALYTICS
Get a true picture of all your calls. How many are for general admin issues, vs medication refills, vs the top medical condition? With Health Desk implemented across your practice, you will be able to optimize training & start giving patients answers before they even call.
AUTOMATES YOUR WORKFLOW
When your staff takes a call, Health Desk can automate prioritization of that call as well as automatically forward to the right queue. Health Desk records time stamps for every action staff takes, giving unparalleled insight into call flow. With unlimited queues to fit your workflow & role-based permissions, you can automate your workflow & slash training time.
UNPARALLELED CUSTOMER SUPPORT
Our clients love us because of our exceptional customer service. Our customer success & IT support teams work closely with each customer to ensure that Health Desk continues to delight them.