in the 21st
WHAT’S THE REALITY
I have to repeat myself every time. I have to make too many calls, and there’s too much phone tag.
Can’t measure and improve customer service metrics
I get called for issues I shouldn’t be, and scheduling errors are frustrating
Patient engagement is too low and under 20% of patients use the portal
Patient requests, on any channel take too long to resolve, but we can’t tell why
Struggle keeping schedules full and costs down.
We have application overload – too many tools
Can’t afford to risk lives with expanded online access
Training takes too long with knowledge overload and complicated documentation
BENEFITS OF A HEALTHCARE CRM
We’ve built Health Desk to remove complexity for your staff and eliminate errors. Standardize operations while supporting individual provider requirements. Guided workflows increase quality, decrease costs, and manage your key performance indicators.
Patient trust starts with a digital front door that lets patients complete their requests in real-time. Anytime.
Many of the above benefits come with additional products and modules. The Core functionality on its own provides all the benefits you would come to expect in an advanced Healthcare CRM system.
Agent workspace provides complete patient context,
service guidance, and task automation
Use a template or create
a custom layout
Specify your workflow
and automate decisions
Without having to switch
screens or make patients
This same logic lets patients answer any
questions they have themselves, while they’re still connected to the nurse and agent.
Auto-display on context, search when needed, send to patients
Scheduling, Symptom Screening, Nurse Triage
Phone, web, mobile, chat
Patient workspace, provider workspace, automate decisions, provisioning, and communication
Report on all actions taken,
all communications made, performance reports, syndromic surveillance, scheduling stats
Behind every smooth healthcare experience is a robust workflow.
We have the experience of standardizing workflows while supporting the
diversity needed across providers, specialities, and visit reasons.
Patient Experience in a Digital Age
The future of patient experience.
Choose solutions that meet your needs. Learn more about advanced products here.