TRIAGE & CALL-SUPPORT SOFTWARE
(in medical use) the assignment of degrees of urgency to wounds or illnesses to decide the order of treatment of a large number of patients or casualties.
Triaging patients is typically complex and involves a lot of variables, leading to errors, long queues and a long list of other unpleasant effects. Keona Health has designed cutting-edge Triage Software that uses the best digital health practices, including branching, EHR integration, clinical decision support, and automation to streamline these complexities and keep everyone happy.
Have a medical call center? Give your staff & nurses guidance through complex software triage processes with AI-driven branching protocols. Grow your practice with the best patient service practices available today.
The Triage Support You Always Wanted!
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Keona's CareDesk Streamlines Telehealth systems - Searches your EHR & PM Effortlessly
See patient demographics, contact information, medications, health history, appointment history, future appointments, & prior phone calls from 1 simple-to-navigate interface. CareDesk allows a click-of-a-button can save the encounter into the patient’s chart & communicate the changes as your workflow dictates.
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Intelligent Branching Guides Patients Where they are Supposed to be.
Scripting & branching for your nurses & phone agents, no matter the specialty: obgyn, urology, ent, geriatric, family medicine, & more!
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Automate Documentation & Patient Education, Reducing Errors & Confusion
Patients only recall a portion of what your nurses tell them. Sending care advice & patient education materials via secure message is as easy as clicking checkboxes & hitting ‘Send’. Easy peasy.
Tools your phone Staff Need...
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Intelligent Scripts for all phone calls
Your nurses do more than just triage. CareDesk has scripting for scheduling, referrals, medication refill, insurance verification & more. With CareDesk, your staff won’t have to remember 100 things off the top of their head. Calls that should take 2 minutes won’t drag out to 10. Improve consistency, ease effort & slash training time.
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Best In-Class Schmitt-Thompson Protocols
The guidelines from Schmitt-Thompson Clinical Content (STCC) are widely considered the gold-standard in contact center and practice use. Over 600 topics are defined and trusted by more organizations than any other nurse guideline set.
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Patient-Optimized Scheduling Queues
Handle calls according to their priority, not by when the call came in. Queues are flexible and adaptive to your workflow. Plus, with intake direction for non-clinical staff, they have the tools they need to make & document the right scheduling choice. No matter who is handling the call, nurse triage scheduling is simple & consistent.
Growth Through Patient Experience
The providers that give patients a better experience grow their practice by 2x the competition. Grow your practice by investing in superior patient experience. Whether you are considering CareDesk or a new call center, download this whitepaper & infographic for more information.
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Decrease Staff Training Time-Drastivally!
CareDesk’s intuitive interface & guided protocols are extremely easy to learn. It typically takes a few hours for already trained nurses, call agents or front desk staff to be trained & taking calls.
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Web-Based & Constantly Evolving
CareDesk is entirely web-based. No installation is necessary for users to be up & running. New features are added regularly at no additional cost to your organization.
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One-Click, Complete & Accurate Call Documentation
CareDesk automatically documents your calls & makes it extremely easy for your staff to collect & process all relevant information.
Enterprise-Level Features for Small & Large Organizations
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Robust Over watch Reporting & Analytics
Get a true picture of all your calls. How many are for general admin issues, vs medication refills, vs the top medical condition? With CareDesk implemented across your practice, you will be able to optimize training & start giving patients answers before they even call.
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Automate Your Personal Workflow
When your staff takes a call, CareDesk can automate prioritization of that call as well as automatically forward to the right queue. CareDesk records time stamps for every action staff takes, giving unparalleled insight into call flow. With unlimited queues to fit your workflow & role-based permissions, you can automate your workflow & slash training time.
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Unparalleled Customer Support
Our clients love us because of our exceptional customer service. Our customer success & IT support teams work closely with each customer to ensure that CareDesk continues to delight them.
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