Your Path to
Happy Patients

Advanced Safety feature designed to maximize your patient’s safety

Safety Features at Every Touchpoint

Telehealth and electronic access carry inherent risks that must be thoughtfully considered. Protect your organization, and more importantly your patients, with a healthcare CRM designed to maximize safety at every step. Natural language processing algorithms helps both patients and schedulers by flagging potentially high-risk and subtle queues that typically go unnoticed. Next, Health Desk clearly guides your staff down the pre-approved process required to escalate the disposition. On-call providers are now literally a click away. Knowledge-base and geo-location tools already in the Health Desk platform will display all local urgent and emergency resources. Additionally, the e911 tool allows seamless call hand-offs the appropriate 911 facility.

Automation tools to reduce handle times

● Reduce training overload and the mental fatigue created by disjointed process requirements. Health desk is a sophisticated suite of automation tools that effortlessly directs your staff via guided scripts.

● Intelligent Scheduling enforces complex scheduling rules and hard-to-remember provider requirements.

● Contextual Knowledge Base puts information right at your users fingertips, while Clinical Decision Support tools guide Nurse Triage and prompt for easy Service Referrals.

● These are just a few of the many automation tools that are combined into a single, holistic and comprehensive telehealth experience. 

Patient Access enabling call-center touchpoint reduction

Patient Access that works

Many studies show that patients have easier and more-accessible electronic access to their healthcare. Yet most patient access channels are underutilized because they fail to address patient needs. New channels can only achieve adoption when the service provided meets or exceeds patient expectations. Health Desk is a cheap and easy platform designed to automate the tasks required to exceed patient expectations with safe, accurate and consistent results. Learn more about Patient Self-Scheduling here.

Remote Management delighting patients

Remote Management for telehealth

For the first time, management can access holistic reports that correlate telephone statistics with scheduling, nurse triage, provider paging, messaging, call outcomes, and chart health information, all updated daily. At an immediate practical level, you can manage your queues in real time, and coach remote staff as needed. See the power of Advanced Queues, Overwatch, and Healthcare CRM Business Intelligence.