Your Path to
Happy Patients

Advanced Safety features designed to maximize your patient’s safety

Safety Features at Every Touchpoint

Telehealth carries inherent risks that must be thoughtfully considered. Protect your patients and your organization with a healthcare CRM designed to maximize safety at every step:

Automation tools to reduce handle times

Customized for every workflow you support

● Reduce training overload and the mental fatigue created by disjointed process requirements. Health Desk is a sophisticated suite of automation tools that directs your staff via a dynamic page and guided scripts.

● Intelligent Scheduling enforces complex scheduling rules and hard-to-remember provider requirements.

● Contextual Knowledge Base puts information right at your users fingertips, while Clinical Decision Support tools guide Nurse Triage and prompt for easy Service Referrals.

● These are just a few of the many automation tools that are combined into a single, holistic and comprehensive telehealth experience. 

Patient Access enabling call-center touchpoint reduction

Patient Access that works

Patients have easier electronic access than ever to their healthcare. Yet most patient access channels are underutilized because the patient experience is disjointed, and creating a smooth experience is too expensive and difficult for the practice. New channels can only achieve adoption when the service provided meets or exceeds patient expectations. Health Desk improves the patient access experience, exceeding patient expectations and raising utilization. Learn more about Patient Self-Scheduling here.

Remote Management delighting patients

Remote Management for telehealth

For the first time, management can access holistic reports that correlate telephone statistics with scheduling, nurse triage, provider paging, messaging, call outcomes, and chart health information, all updated daily. At an immediate practical level, you can manage your queues in real time, and coach remote staff as needed. See the power of Advanced Queues, Overwatch, and Healthcare CRM Business Intelligence.