Our COO, Stephen Dean, had a nice chat with Mike Martens over at the "Business of Health" podcast. They discussed the current disconnects between patients and providers and were very honest about Keona's mistakes and missteps. They also discuss the tremendous promise of AI-based CRM to simplify the complexities of patient access.
Three Takeaways:
- AI-based CRM systems simplify the complexities of patient access
- The benefits are palpable - smooth customer experiences
- Keona Health has benefited from focusing on customer input over corporate direction
Listen Now: https://www.buzzsprout.com/1995520/11465233
About the Business of Health
Mike Martens has spent the last 37 years of his life gaining knowledge and enhancing his expertise in the health and insurance industry.
As a way of giving back for the success he achieved and the opportunities he received, he launched the Business of Health Podcast. This show aims to become a resource for insurance advisers and companies to get updated about the latest trends and tools in the industry
