Health Desk makes omni-channel patient access fast and simple.

Health Desk makes omni-channel patient access fast and simple

Keona Health's software connects your team with patients across the entire healthcare journey, from scheduling to triage to follow-up. Health Desk helps you:

• Satisfy any need the patient raises with safety and consistency
• Schedule appointments accurately for every provider
• See health status & get ahead of patient needs
• Automate tasks like sending appointment reminders, providing health education, and nurse triage
• Let patients satisfy their own needs while connected to an agent or nurse

Advanced Safety features designed to maximize your patient’s safety

Safety Features at Every Touchpoint

Telehealth carries inherent risks that must be thoughtfully considered. Protect your patients and your organization with a healthcare CRM designed to maximize safety at every step:

• Natural language algorithms help both patients and schedulers by flagging potentially high-risk and subtle cues that typically go unnoticed.
• Health Desk clearly guides your staff down the pre-approved process required to escalate the disposition.
• On-call providers are now literally a click away.
• Knowledge-base and geo-location tools already in the Health Desk platform will display all local urgent and emergency resources.
• e911 tool allows seamless call hand-offs the appropriate 911 facility.

Patient Access enabling call-center touchpoint reduction

Patient Access that works

Patients have easier electronic access than ever to their healthcare. Yet most patient access channels are underutilized because the patient experience is disjointed, and creating a smooth experience is too expensive and difficult for the practice. New channels can only achieve adoption when the service provided meets or exceeds patient expectations. Health Desk improves the patient access experience, exceeding patient expectations and raising utilization. Learn more about Patient Self-Scheduling here.