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Exclusive Video: Cleveland Clinic Leader Trains New Telephone Nurses

Learn essential remote triage skills from Gina Tabone, the founder of Cleveland Clinic’s teletriage department.

  • Leverage evidence-based protocols like STCC to guide triage decisions
  • Discover how triage nurses independently resolve 55% of patient calls
  • The future of nurse triage: Human expertise in the AI era
  • Explore the trust-building power of telephone nurses
  • Quality monitoring tips for continuous triage improvement
  • Adapt the nursing process for telephone triage scenarios

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The Art Of Telephone Campassion

Nurses are #1 most trusted profession

Nurses = #1 Most Trusted Profession

Learn how your skills can impact patient outcomes, reduce unnecessary ER visits, and provide critical support to medical practices.

Trust = Compliance

Patient Trust = Compliance

Develop the unique blend of critical thinking & empathy required to guide patients effectively, even without face-to-face interaction.

Compliance improves Outcomes

Compliance = Optimal Outcomes

Data confirms that virtual triage outcomes are the most optimal if performed by skilled RNs rather than on-call providers