PATIENT SELF-SCHEDULING ONLINE
GUIDED PATIENT SELF-SCHEDULING SOFTWARE MADE SIMPLE
Empower your patients to schedule their own appointments. Keona’s Patient Self-Scheduling tool utilizes Intelligent Scheduling to easily guide your patients through even complex scheduling processes in minutes! Patients access it on your website from anywhere, anytime. Let busy patients schedule after hours and without waiting on hold. Patient satisfaction increases when they manage appointments themselves. Meet post-COVID patient demands to allow your staff to operate most efficiently and avoid having to hire additional FTE’s Your patient satisfaction scores will reach new heights!
MAKE THE COMPLEX SIMPLE
Before Health Desk Intelligent Scheduling, patients could only schedule the simplest appointments. There are too many variables, preferences and conditions to consider. Now, your patients can schedule a majority of appointments themselves. Keona’s web-based online appointment booking system handles the complexity on the back-end with scheduling logic, complex matching, round robin and more. The user has a simple interface where they answer the questions they need and pick the slots that work. Our system is able to take into account insurance, provider preferences, as well as complicated schedules like multiple resources and sequential scheduling. We have removed the traditional patient scheduling barriers, allowing patients to schedule even complex appointments accurately and quickly.
GIVE PATIENTS THE CONTROL THEY LOVE
Studies show that 35% of patients favor planning arrangements during non-business hours, and 40% of online appointments get booked at night. 3/4 of Millennials pick messaging over chatting on the telephone. Self-booking provides a much higher level of convenience, letting them book at night and while coordinating with family members instead of talking to your agents in the middle of their busy workday. Keona will let your patients review available timeframes for themselves, select a date and time to submit, and then an email is sent to the patient finalizing the appointment time. Your patient satisfaction scores will rise while offloading work onto your patients.
REDUCE SCHEDULING COSTS AND ERRORS!
Lack of online patient scheduling has a real, measurable cost for medical organizations. The simplest schedules take 3+ minutes to book and complicated calls will take 8 or more minutes. The average provider gets over 12,000 scheduling calls per year. Because all your organization and provider’s complex scheduling requirements are baked into Intelligent Scheduling, you don’t have to worry about errors and mistakes. Keona’s web-based online appointment booking system solves this problem by giving your patients the control that they want, while still making sure that your workflow and provider's preferences are followed!
SEAMLESS EXPERIENCE FOR PATIENTS AND STAFF
On the front-end, our white-labeled system fits with your website and colors, and on the back-end, we Integrate with all your systems.
Automate Messaging, like email & SMS follow-ups, documenting everything in both PM and EHR as appropriate. Help patients prepare for their appointments with Health Education from Harvard or your source of choice. Offer navigation support with location services integrations.