
Stephen Dean
Stephen Dean: Learn how Keona Health improves patient experiences with innovative scheduling, driven by his expertise in finance and operations.
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May 27, 2025
The Business of Patient-Centric Care: Unlocking Revenue Growth Through Superior...
May 7, 2025
Call Flows Have Serious Consequences In healthcare, efficiency is everything....
April 10, 2025
In healthcare, every interaction is a decision point—one that can impact outcomes,...
November 19, 2024
Heading into 2025, healthcare organizations face increasing pressure to digitize...
September 10, 2024
When I was a child, I grabbed my father's pant leg in crowded areas to stay...
August 13, 2024
Importance of a mapped call flow in customer service & care Picture this: a patient...
June 17, 2024
The state of patient service in 2025 Maria had grappled with shortness of breath for...
May 16, 2024
The truth about measuring patient satisfaction Sarah, a call center supervisor, was...