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Stephen Dean

Stephen Dean

Stephen Dean: Learn how Keona Health improves patient experiences with innovative scheduling, driven by his expertise in finance and operations.

May 27, 2025

The Business of Patient-Centric Care: Unlocking Revenue Growth Through Superior...

May 7, 2025

Call Flows Have Serious Consequences In healthcare, efficiency is everything....

April 10, 2025

In healthcare, every interaction is a decision point—one that can impact outcomes,...

November 19, 2024

Heading into 2025, healthcare organizations face increasing pressure to digitize...

September 10, 2024

When I was a child, I grabbed my father's pant leg in crowded areas to stay...

August 13, 2024

Importance of a mapped call flow in customer service & care Picture this: a patient...

June 17, 2024

The state of patient service in 2025 Maria had grappled with shortness of breath for...

May 16, 2024

The truth about measuring patient satisfaction Sarah, a call center supervisor, was...