Stephen Dean

Stephen Dean

Stephen first built his career in information technology, working as a developer for Hewlett-Packard and several start-ups. He received his MBA from Duke before co-founding Keona Health, where he manages all facets of finance, marketing, and operations.

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October 18, 2023

5 Ways To Revolutionize Your Medical Contact Center

Is your healthcare call center getting crushed under the weight of frustrated...

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Stephen Dean

October 16, 2023

10 Critical Things Healthcare Call Center Leaders Must Do To Transform

Implementing major changes in a healthcare call center is no easy feat You need full...

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Stephen Dean

August 31, 2023

How To Create A Patient Access 'One-Stop-Shop' & Remove Redundancies

Is your healthcare system plagued by hellish patient access processes? If you're...

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Stephen Dean

August 28, 2023

Medical Contact Centers: The Secret To 30% Less Scheduling Calls

Why you’re failing at patient self-scheduling You’ve likely tried everything....

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Stephen Dean

August 24, 2023

Why Tribal Knowledge Is Sabotaging Your Healthcare Contact Center

A healthcare call center in Seattle recently experienced a painful lesson when they...

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Stephen Dean

August 21, 2023

Case Study: How Central Maine Healthcare Transformed Telehealth Triage

Central Maine Healthcare—Maine’s integrated healthcare delivery system Office...

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Stephen Dean

August 21, 2023

Patient Access Solution: How To Double Patients With 0 New Staff

Optimizing your patient access teams for remarkable efficiency Thousands of...

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Stephen Dean

August 17, 2023

Healthcare Call Centers: 7 Staffing Solutions To Scale

Picture this: a medical call center, buzzing with frantic energy, phones ringing off...

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Stephen Dean

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