Most patient-provider relationships start to fray long before the patient ever sees the provider. Besides waiting, complaints around telephone and website service are typically the top patient complaints.
Increasingly, improving the patient-provider relationship is about improving interactions wherever the patient is, not wherever the provider is. This shift in focus requires a shift in mindset and toolsets. In this article for Healthcare IT Today, our COO Stephen Dean discusses bringing automation to bear and the benefits your organization will see.