Since January, 2020, Keona health has made it our ethical goal to provide as much effort as is needed in assisting our clients in the battle against COVID. For some, call volumes skyrocketed. Helping these clients has included:
Other clients faced the urgent need to rework workflows and move staff offsite. We have helped them re-envision remote workflows:
Some clients faced both issues at the same time (see “Keona Health Remote Work Capabilities Thrive for Healthcare Contact Center Covering Half of Canada During COVID-19 Pandemic”).
We implemented syndromic surveillance for some customers, giving their hospitals and testing facilities advance notice of COVID demand. We continue to monitor the situation, stay on top of the latest COVID content, analyze call data, and improve workflows. If you are interested in how Keona Health can help you design virtual workflows or stay on top of COVID demands, please call (919) 246-8520.