AI-Driven Healthcare CX Platforms: Enhancing Patient Engagement & Revenue – Forrester Report

Discover how customer experience platforms can help healthcare organizations grow revenue, enhance patient engagement and improve operational efficiency. This Forrester report provides key insights on vendor selection, comparing solutions by size, offerings, market focus and offers cases to help digital strategy and CX leaders make informed decisions.

Challenges in Healthcare CX – The Role of AI & Automation

• Consumerism in healthcare is on the rise – 30% of primary care is projected to shift to retail-based models by 2030.
• Fragmented solutions create inefficiencies – Disconnected systems and siloed data lead to poor patient experiences.
• AI-powered CX is transforming patient engagement – Organizations that prioritize customer experience drive faster revenue and profit growth.

Access the Forrester’s report, The Customer Experience Platforms for Healthcare Landscape, Q2 2024, which outlines: 

• Key market trends shaping healthcare CX strategies
• How AI and automation are solving patient access challenges
• The leading vendors in the healthcare CX space

Access Your Free Report (Enter your email to download) and discover how top healthcare leaders are leveraging customer experience platforms to enhance patient loyalty and streamline operations.