The phones don’t stop ringing. Thousands of calls pour in: appointment requests, billing questions, prescription refills, and urgent care inquiries. The call center is staffed with capable, committed people, but by mid-morning, the hold queue is packed, the voicemail inbox is overflowing, and patients are quietly hanging up.
For a healthcare practice, this isn’t a minor inconvenience; it’s a slow leak in both revenue and reputation that can be mitigated by the strategic use of artificial intelligence. And in healthcare, leaks add up fast.
That’s where CareDesk with Kara, the AI Patient Assistant, changes everything.
Your staff handle 60% more patient calls without adding headcount because routine work coordinates itself while your team focuses on complex, human-centered care.
Here's what happens when you stop paying for chaos and start paying for completed outcomes.
In high-volume environments, 10 to 12% of patient calls go unanswered. For a large multi-specialty group, that's hundreds of patients weekly. At over $200 per missed appointment, you're watching millions evaporate annually.
Most AI vendors love to talk about "deflection rates." Cool metric. Doesn't mean the appointment actually happened. Generic AI deflects calls fast—and breaks on your complexity just as quickly. Patients end up repeating themselves to your staff anyway. No context. Rising frustration. You paid for deflection, not completion.
Here's the difference for your operations: your staff complete 95% of handoffs when CareDesk coordinates the work. Industry average with generic AI? 60-75%. That gap is revenue you capture versus revenue that disappears into the void.
Kayla has been fielding patient calls for five years. She knew the scheduling rules for every department by heart, could calm a frustrated patient in seconds, and often trained new hires. But by the end of last year, she was worn out.
Eight hours a day of prescription refills, insurance verifications, and appointment changes left her mentally drained, and half her original team had already left. When Kayla resigned, it took three months to hire her replacement and another two months to get them fully trained. In that time, calls backed up, patient complaints rose, and overtime costs ballooned.
Administrative burden is the top driver of turnover in call centers and front-line teams. Large practices see 30% annual staff turnover. Replacing skilled employees disrupts workflows and drains budgets.
Kara takes on routine calls, freeing staff to focus on complex, meaningful patient interactions. With valuable calls at the center of their work day, your team is more engaged and less stressed.
At $4-9 per interaction, traditional call handling is expensive. That's before factoring in the 1 to 4 hours per week per provider lost to routine call management.
Across a 150-provider network, that's hundreds of hours monthly pulled away from patient care. CareDesk coordinates 40-60% of routine interactions, delivering immediate savings while your staff breathe again.
Most vendors sell you software and wish you luck. We deliver completed outcomes. You don't pay subscriptions whether it works or not. You pay for results.
Imagine launching a new orthopedic wing and call volume surges overnight. Traditionally, that growth means hiring and training additional staff—expensive and time-consuming.
Instead, CareDesk learns your scheduling rules, insurance requirements, and care pathways during onboarding. On launch day, it seamlessly coordinates the influx: booking appointments, answering pre-op questions, routing urgent cases. Whether it's 50 calls hourly or 500, workflow stays smooth. Zero overtime. Zero burnout.
This is possible because of the Healthcare CRM foundation built over 13 years—not generic software retrofitted for healthcare. CareDesk preserves context through every patient interaction, so handoffs to your staff include complete conversation history, EHR data, and relevant protocols. Your team helps immediately because context flows instead of restarting.
When an orthopedic group piloted CareDesk, routine call coordination jumped to 40%, prescription refills managed themselves, billing calls dropped 60%, and complex cases routed directly to the right staff member. Providers gained back hours weekly. Bottlenecks vanished.
What this means for you: your highest-value clinical staff spend less time as switchboard operators and more time delivering care. Administrative backlogs shrink. Patient satisfaction rises. You capture revenue that used to slip away in long hold times and missed calls.
CareDesk isn't a cost center. It's a revenue generator. For most large practices, it recovers $3,000 to $6,000 in appointment revenue per provider monthly simply by completing interactions that would have been lost.
That compounds fast: hundreds of thousands monthly. With 4x to 10x return in year one and payback periods as short as two to four months, CareDesk moves from "new expense" to "profit center" almost immediately.
You know how most vendors charge platform fees whether their AI completes appointments or not? We thought that was weird too. Pay for completed outcomes. If you don't save money, we credit your account.
Consider a large medical network opening two satellite clinics. Leadership braced for a hiring push to handle expected call influx. Traditionally, each new location meant adding multiple call center reps and scheduling coordinators.
Instead, CareDesk learned the new locations' providers, specialties, and scheduling protocols before the first patient arrived. It coordinated additional call volume—booking appointments, answering routine questions, routing complex cases—without requiring a single new hire.
Result? 22% operating cost reduction and smooth patient access across locations. Zero call center burnout.
CareDesk enables up to 30% cost reductions. You expand patient volumes without expanding payroll. You grow your footprint and services without overwhelming your call center or clinical support staff.
Hiring your way out of a volume problem works great, assuming you can find qualified staff who want to answer phones all day. So, not great.
Adopting CareDesk doesn't mean a year-long IT project. Consider this implementation reality:
Month 1: Proof of concept at no cost, no risk
Month 2: 20%+ routine call coordination, measurable staff time recovery
Month 3: Significant revenue recovery becomes visible
CareDesk integrates with Epic Community Connect, Athenahealth, Cerner, and Veradigm, following your workflows and updating records in real time. Plus, you pay only for completed interactions—not for software that sits unused.
Friday evening at 7:30. The office is closed for the weekend. Amy, experiencing a sudden symptom flare-up, calls her doctor's office. Usually she'd hit voicemail and wait until Monday, risking worsening discomfort or prompting an urgent care visit.
Instead, when Amy calls, CareDesk answers immediately. Zero wait time, regardless of how many other patients are calling simultaneously.
CareDesk listens, recognizes Amy's urgent appointment request, and checks the doctor's calendar in real time. Even after hours, it captures the request and flags it as urgent.
Monday morning, the office staff has a clear, prioritized list of after-hours requests CareDesk collected. Amy's urgent need doesn't fall through cracks. She felt heard instantly, even outside normal hours, and avoided unnecessary delays.
Every patient's tired of repeating their story. Every staff member's tired of asking for it again. CareDesk fixed that. Context preserves through handoffs instead of evaporating. No one repeats themselves.
The healthcare patient access revolution is here. Some of your competitors still struggle with the same call center crisis you face. Many are already using coordinated patient access to capture patients, boost satisfaction, and improve margins.
The gap between adopters and non-adopters is widening daily.
Want to know more?
You can expect to see results within the first 30 days, most see over 20% call deflection and reduced hold times. By month three, the revenue recovery is substantial enough to deliver positive ROI.
No. CareDesk coordinates repetitive interactions so your team focuses on complex cases and higher-value work, improving job satisfaction and retention.
She integrates with Epic Community Connect, Athenahealth, Cerner, and Veradigm, following your workflows and updating records in real time.
Ensure your solution is HIPAA-compliant, SOC 2 Type II certified, and aligned with FDA guidance for AI in healthcare. CareDesk meets all these standards with deterministic safety rules for critical symptoms.
Kara works 24/7, answering instantly, booking appointments, routing urgent cases, and capturing weekend opportunities.
CareDesk provides a centralized dashboard tracking call coordination, speed of answer, revenue recovery, patient satisfaction, and staff efficiency—all the metrics that actually matter.
Kara is designed for the complexities of large, specialty and multi-specialty groups. She learns your workflows during onboarding and adapts as they evolve, because it's built on 13 years of healthcare-specific intelligence, not generic software retrofitted for healthcare.
Keona recommends beginning with a no-cost proof of concept to see Kara in action, then launching a 90-day pilot.