Get a true picture of all your calls. How many are for general admin issues, vs medication refills, vs the top medical condition? With Health Desk implemented across your practice, you will be able to optimize training and start giving patients answers before they even call.
When your staff takes a call, Health Desk can automate prioritization of that call as well as automatically forward to the right queue. Health Desk records time stamps for every action staff takes, giving unparalleled insight into call flow. With unlimited queues to fit your workflow and role-based permissions, you can automate your workflow and slash training time.
Our clients love us because of our exceptional customer service. Our customer success and IT support teams work closely with each customer to ensure that Health Desk continues to delight them.