RingCentral Integration
Into CareDesk
NEW In-App Calling: Now using WebRTC technology, leverage RingCentral calling capabilities like call controls, inbound, and outbound calls without ever navigating away from CareDesk.
RingCentral Unified App: Users can now make and receive calls from the RingCentral unified app. No need to download the RingCentral phone app!
Instant screen pop-up: Incoming calls trigger screen pops with 360° view of the caller enabling quality interactions.
Call logs: With advanced features such as offline call logging and multi-call log option, agents can address the most important tasks first.
Call recordings: If you have call recording turned on, all recordings are automatically linked to the CareDesk encounter.
Access from anywhere: Connect on both Windows® and Mac®, using Chrome and Edge.
Benefits
Seamless integration with CareDesk
Integrating your RingCentral solution with everyday applications, such as CareDesk, allows you to automate tedious tasks, make your workflows more efficient, and offer your customers a superior experience.
Streamlined business communications
RingCentral for CareDesk reduces the need for agents to switch between multiple devices and applications to access key business functionalities to accomplish their daily tasks.
Exceptional customer experiences
Access to key customer information and call history allows agents to deliver a timely and personalized customer experience.
For more information on RingCentral with CareDesk integration:
