11 Apr [WEBINAR] STAFFING A NEW CALL CENTER
In this webinar, part of our intro series to call centers, Stephen Dean, COO of Keona Health, will discuss tips for how a new call center can approach staffing. Learn how to forecast call volume and staff appropriately. Take the most important skills for your staff and create a useful dashboard. What are the myths and hidden challenges? Where do new managers stumble? Take away practical tips for your staffing no matter your size or specialty.