https://www.keonahealth.com/case-studies Case Studies | Access Keona Health resources for expert insights, guides, and tools to improve patient engagement and healthcare operations. en Thu, 07 May 2026 09:43:41 GMT 2026-05-07T09:43:41Z en https://www.keonahealth.com/case-studies/golden-state-ortho-boosts-efficiency-and-satisfaction-with-care-desk-crm <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/golden-state-ortho-boosts-efficiency-and-satisfaction-with-care-desk-crm" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/Golden_20State_20Case_20Study_20(1)-01.webp" alt="Care Desk CRM improves staffing, patient satisfaction, and revenue" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/golden-state-ortho-boosts-efficiency-and-satisfaction-with-care-desk-crm" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/Golden_20State_20Case_20Study_20(1)-01.webp" alt="Care Desk CRM improves staffing, patient satisfaction, and revenue" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track.hubspot.com/__ptq.gif?a=5697140&amp;k=14&amp;r=https%3A%2F%2Fwww.keonahealth.com%2Fcase-studies%2Fgolden-state-ortho-boosts-efficiency-and-satisfaction-with-care-desk-crm&amp;bu=https%253A%252F%252Fwww.keonahealth.com%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Studies Wed, 25 Feb 2026 06:34:02 GMT https://www.keonahealth.com/case-studies/golden-state-ortho-boosts-efficiency-and-satisfaction-with-care-desk-crm 2026-02-25T06:34:02Z Stephen Dean https://www.keonahealth.com/case-studies/emergeortho-triangle <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/emergeortho-triangle" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/f1.webp" alt="Case Study: EmergeOrtho Triangle" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>How a Large Orthopedic Practice Integrated Keona with Athenahealth Without Slowing Down Their Call Center</h2> <p>A real-world look at how a high-volume orthopedic practice used Keona and Athenahealth together to streamline scheduling, improve data access, and scale through COVID without adding operational friction.</p> <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/emergeortho-triangle" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/f1.webp" alt="Case Study: EmergeOrtho Triangle" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>How a Large Orthopedic Practice Integrated Keona with Athenahealth Without Slowing Down Their Call Center</h2> <p>A real-world look at how a high-volume orthopedic practice used Keona and Athenahealth together to streamline scheduling, improve data access, and scale through COVID without adding operational friction.</p> <img src="https://track.hubspot.com/__ptq.gif?a=5697140&amp;k=14&amp;r=https%3A%2F%2Fwww.keonahealth.com%2Fcase-studies%2Femergeortho-triangle&amp;bu=https%253A%252F%252Fwww.keonahealth.com%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Studies Fri, 20 Feb 2026 17:31:16 GMT https://www.keonahealth.com/case-studies/emergeortho-triangle 2026-02-20T17:31:16Z Stephen Dean https://www.keonahealth.com/case-studies/intermountain-healthcare <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/intermountain-healthcare" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/Care_20Desk_20CRM_20improves_20staffing_2c_20patient_20satisfaction_2c_20and_20revenue..webp" alt="Transforming Triage: Intermountain Healthcare's Success with CareDesk" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/intermountain-healthcare" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/Care_20Desk_20CRM_20improves_20staffing_2c_20patient_20satisfaction_2c_20and_20revenue..webp" alt="Transforming Triage: Intermountain Healthcare's Success with CareDesk" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track.hubspot.com/__ptq.gif?a=5697140&amp;k=14&amp;r=https%3A%2F%2Fwww.keonahealth.com%2Fcase-studies%2Fintermountain-healthcare&amp;bu=https%253A%252F%252Fwww.keonahealth.com%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Studies Wed, 11 Feb 2026 12:45:31 GMT https://www.keonahealth.com/case-studies/intermountain-healthcare 2026-02-11T12:45:31Z Stephen Dean https://www.keonahealth.com/case-studies/voice-exchange <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/voice-exchange" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/iStock-1471759946%20%283%29.jpg" alt="Transforming Patient Care: How Keona Health Solves Missed Calls" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/voice-exchange" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/iStock-1471759946%20%283%29.jpg" alt="Transforming Patient Care: How Keona Health Solves Missed Calls" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track.hubspot.com/__ptq.gif?a=5697140&amp;k=14&amp;r=https%3A%2F%2Fwww.keonahealth.com%2Fcase-studies%2Fvoice-exchange&amp;bu=https%253A%252F%252Fwww.keonahealth.com%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Studies Tue, 27 Jan 2026 12:50:22 GMT https://www.keonahealth.com/case-studies/voice-exchange 2026-01-27T12:50:22Z Stephen Dean https://www.keonahealth.com/case-studies/how-keona-health-ensures-zero-missed-patient-calls-and-boosts-revenue <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/how-keona-health-ensures-zero-missed-patient-calls-and-boosts-revenue" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona%202024/Images/12.22.2025_AIBlog1IntroducingFlo_iStock-1415365644.jpg" alt="How to Never Miss Another Patient Call Ever Again" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/how-keona-health-ensures-zero-missed-patient-calls-and-boosts-revenue" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona%202024/Images/12.22.2025_AIBlog1IntroducingFlo_iStock-1415365644.jpg" alt="How to Never Miss Another Patient Call Ever Again" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track.hubspot.com/__ptq.gif?a=5697140&amp;k=14&amp;r=https%3A%2F%2Fwww.keonahealth.com%2Fcase-studies%2Fhow-keona-health-ensures-zero-missed-patient-calls-and-boosts-revenue&amp;bu=https%253A%252F%252Fwww.keonahealth.com%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Studies Tue, 20 Jan 2026 15:41:46 GMT https://www.keonahealth.com/case-studies/how-keona-health-ensures-zero-missed-patient-calls-and-boosts-revenue 2026-01-20T15:41:46Z Stephen Dean https://www.keonahealth.com/case-studies/case-study-central-maine-transformed-triage <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/case-study-central-maine-transformed-triage" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/maxresdefault.jpg" alt="Central Maine’s Shift in Telehealth Triage" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>Central Maine Healthcare—Maine’s integrated healthcare delivery system</h2> <p><strong>Office Locations</strong>: Three main hospital locations across Maine, and additional supported organizations and system services</p> <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/case-study-central-maine-transformed-triage" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/maxresdefault.jpg" alt="Central Maine’s Shift in Telehealth Triage" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>Central Maine Healthcare—Maine’s integrated healthcare delivery system</h2> <p><strong>Office Locations</strong>: Three main hospital locations across Maine, and additional supported organizations and system services</p> <img src="https://track.hubspot.com/__ptq.gif?a=5697140&amp;k=14&amp;r=https%3A%2F%2Fwww.keonahealth.com%2Fcase-studies%2Fcase-study-central-maine-transformed-triage&amp;bu=https%253A%252F%252Fwww.keonahealth.com%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Studies Mon, 21 Aug 2023 17:02:47 GMT https://www.keonahealth.com/case-studies/case-study-central-maine-transformed-triage 2023-08-21T17:02:47Z Stephen Dean https://www.keonahealth.com/case-studies/case-study-how-emergeortho-conquered-call-center-bottlenecks <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/case-study-how-emergeortho-conquered-call-center-bottlenecks" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/undefined-1.png" alt="How EmergeOrtho Resolved Call Center Delays" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>EmergeOrtho provides patient-centered orthopedic care</h2> <p><span style="font-weight: bold;">Office Locations:</span> 45+ in 21 counties in North Carolina.</p> <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/case-study-how-emergeortho-conquered-call-center-bottlenecks" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/undefined-1.png" alt="How EmergeOrtho Resolved Call Center Delays" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>EmergeOrtho provides patient-centered orthopedic care</h2> <p><span style="font-weight: bold;">Office Locations:</span> 45+ in 21 counties in North Carolina.</p> <img src="https://track.hubspot.com/__ptq.gif?a=5697140&amp;k=14&amp;r=https%3A%2F%2Fwww.keonahealth.com%2Fcase-studies%2Fcase-study-how-emergeortho-conquered-call-center-bottlenecks&amp;bu=https%253A%252F%252Fwww.keonahealth.com%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Studies Thu, 04 May 2023 21:14:26 GMT https://www.keonahealth.com/case-studies/case-study-how-emergeortho-conquered-call-center-bottlenecks 2023-05-04T21:14:26Z Stephen Dean https://www.keonahealth.com/case-studies/case-study-chesapeake-urology-associates <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/case-study-chesapeake-urology-associates" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/CUAJustDoItLandingPage.webp" alt="CASE STUDY - Chesapeake Urology Associates" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/case-study-chesapeake-urology-associates" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/CUAJustDoItLandingPage.webp" alt="CASE STUDY - Chesapeake Urology Associates" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <span class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style=""></span> <img src="https://track.hubspot.com/__ptq.gif?a=5697140&amp;k=14&amp;r=https%3A%2F%2Fwww.keonahealth.com%2Fcase-studies%2Fcase-study-chesapeake-urology-associates&amp;bu=https%253A%252F%252Fwww.keonahealth.com%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Studies Fri, 23 Apr 2021 22:10:29 GMT https://www.keonahealth.com/case-studies/case-study-chesapeake-urology-associates 2021-04-23T22:10:29Z Stephen Dean https://www.keonahealth.com/case-studies/case-study-advocate-health-care <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/case-study-advocate-health-care" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/advocate_social_center_banner-1.webp" alt="SEE HOW ADVOCATE HEALTH CONTACT CENTER SELF-FUNDS NURSE TRIAGE MODERNIZATION" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>SEE HOW ADVOCATE HEALTH CONTACT CENTER SELF-FUNDS NURSE TRIAGE MODERNIZATION</h2> <h3 style="text-align: center;">"We are executing on an incredible task: modernizing to meet the needs of a demanding market, while self-funding these investments through efficiency gains."</h3> <p style="font-size: 20px; text-align: center;">&nbsp; - Dr. Jennifer Debruler, VPMM of Patient Access, Medical Director, Advocate Contact Center</p> <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/case-study-advocate-health-care" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/advocate_social_center_banner-1.webp" alt="SEE HOW ADVOCATE HEALTH CONTACT CENTER SELF-FUNDS NURSE TRIAGE MODERNIZATION" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>SEE HOW ADVOCATE HEALTH CONTACT CENTER SELF-FUNDS NURSE TRIAGE MODERNIZATION</h2> <h3 style="text-align: center;">"We are executing on an incredible task: modernizing to meet the needs of a demanding market, while self-funding these investments through efficiency gains."</h3> <p style="font-size: 20px; text-align: center;">&nbsp; - Dr. Jennifer Debruler, VPMM of Patient Access, Medical Director, Advocate Contact Center</p> <img src="https://track.hubspot.com/__ptq.gif?a=5697140&amp;k=14&amp;r=https%3A%2F%2Fwww.keonahealth.com%2Fcase-studies%2Fcase-study-advocate-health-care&amp;bu=https%253A%252F%252Fwww.keonahealth.com%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Studies Fri, 23 Apr 2021 15:40:10 GMT https://www.keonahealth.com/case-studies/case-study-advocate-health-care 2021-04-23T15:40:10Z Stephen Dean https://www.keonahealth.com/case-studies/case-study-virginia-womens-center-keona <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/case-study-virginia-womens-center-keona" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/cs_virginia_w_center-opt.webp" alt="Enhancing Patient Care: VWC's Success with Keona Health CRM" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>HEALTHCARE CRM HAS DOCTORS AND PATIENTS SMILING AT VIRGINIA WOMEN’S CENTER</h2> <h4 style="text-align: center; font-weight: normal;"><span style="color: #6fa8dc;">"Improves patient care and practice operations"</span></h4> <h3 style="text-align: left;">"Care Desk is an incredible product that has allowed our practice to completely streamline incoming clinical triage and patient scheduling."</h3> <p style="font-size: 20px; text-align: left;">&nbsp; - Wesley Ralston, Director of Clinical Informatics</p> <span style="font-size: 16px;"><strong>5/5</strong></span> <div class="hs-featured-image-wrapper"> <a href="https://www.keonahealth.com/case-studies/case-study-virginia-womens-center-keona" title="" class="hs-featured-image-link"> <img src="https://www.keonahealth.com/hubfs/Keona_Health_2024/WEBP_Images/cs_virginia_w_center-opt.webp" alt="Enhancing Patient Care: VWC's Success with Keona Health CRM" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <h2>HEALTHCARE CRM HAS DOCTORS AND PATIENTS SMILING AT VIRGINIA WOMEN’S CENTER</h2> <h4 style="text-align: center; font-weight: normal;"><span style="color: #6fa8dc;">"Improves patient care and practice operations"</span></h4> <h3 style="text-align: left;">"Care Desk is an incredible product that has allowed our practice to completely streamline incoming clinical triage and patient scheduling."</h3> <p style="font-size: 20px; text-align: left;">&nbsp; - Wesley Ralston, Director of Clinical Informatics</p> <span style="font-size: 16px;"><strong>5/5</strong></span> <img src="https://track.hubspot.com/__ptq.gif?a=5697140&amp;k=14&amp;r=https%3A%2F%2Fwww.keonahealth.com%2Fcase-studies%2Fcase-study-virginia-womens-center-keona&amp;bu=https%253A%252F%252Fwww.keonahealth.com%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Studies Thu, 25 Mar 2021 20:33:45 GMT https://www.keonahealth.com/case-studies/case-study-virginia-womens-center-keona 2021-03-25T20:33:45Z Stephen Dean