Healthcare CRM

CareDesk, an AI-powered healthcare CRM built specifically for medical professionals, optimizes the patient experience.

Patient Self-Scheduling

Designed for Providers, Made for Patients

Triage Software

Triaging patients is typically complex and involves a lot of variables, leading to errors, long queues and a long list of other unpleasant effects.

Integration

Every tool used by a contact center can be integrated into a single interface.

Intelligent Scheduling

Tired of scheduling errors, missed appointments, and unbooked appointment slots?

Healthcare Campaigns

Coordinate outbound email, SMS and call campaigns. Tie marketing campaigns to specific appointments for true ROI.

Knowledge Base

Deliver the information your agents need when they need it without making them search

Business Intelligence

Equip your supervisors with superpowered insights!

Queue Manager

CareDesk Queue Manager is a powerful tool for managing clinical communication.

Patient Engagement

Proactively engage patients based on their risk factors and history.

Symptom Checker

The Only Digital Healthcare Symptom Checker that guides non-clinical agents or patients.

Urology

Book more urology procedures while no-shows drop by over 10%.

Primary Care

Increase preventive visits, reduce lost-to-follow-up across every age group, and achieve 100% encounter documentation.

Women's Health

Reduce missed prenatal, screening and fertility visits — while reducing staff onboarding time by 70%.

Dermatology

Route cosmetic-sounding requests hiding medical urgency correctly, and see up to 94% cancellation.

Orthopedics

Keep your OR blocks full and reduce patient callbacks by 34%.

Pediatrics

Give worried parents answers faster — and urgent children seen sooner with 60% self-scheduled appointments.

Cardiology

Get critical cardiac patients seen days sooner — without overwhelming your team.

Vision Care

Get urgent vision problems seen faster and stop wrong appointment types by over 25%.

Stephen Dean

Stephen Dean

Stephen Dean is COO of Keona Health, where he’s spent 13 years building AI systems that transform patient access. Before “agentic AI” was a term, his team was deploying autonomous systems that now handle millions of patient conversations annually.

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Case Studies

Care Desk CRM improves staffing, patient satisfaction, and revenue

February 25, 2026

Care Desk CRM improves staffing, patient satisfaction, and revenue

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Stephen Dean

EmergeOrtho Case Study: Quick ROI With Patient Access AI

February 20, 2026

EmergeOrtho Case Study: Quick ROI With Patient Access AI

How a Large Orthopedic Practice Integrated Keona with Athenahealth Without Slowing...

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Stephen Dean

Transforming Triage: Intermountain Healthcare's Success with CareDesk

February 11, 2026

Transforming Triage: Intermountain Healthcare's Success with CareDesk

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Stephen Dean

Case Study: 95% Handoff Completion With Voice Exchange

January 27, 2026

Case Study: 95% Handoff Completion With Voice Exchange

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Stephen Dean

How to Never Miss Another Patient Call (or Appointment) Ever Again

January 20, 2026

How to Never Miss Another Patient Call (or Appointment) Ever Again

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Stephen Dean

Case Study: How Central Maine Healthcare Transformed Telehealth Triage

August 21, 2023

Case Study: How Central Maine Healthcare Transformed Telehealth Triage

Central Maine Healthcare—Maine’s integrated healthcare delivery system Office...

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Stephen Dean

Case Study: How EmergeOrtho Conquered Call Center Bottlenecks

May 4, 2023

Case Study: How EmergeOrtho Conquered Call Center Bottlenecks

EmergeOrtho provides patient-centered orthopedic care Office Locations: 45+ in 21...

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Stephen Dean

Case Study - Chesapeake Urology Associates

April 23, 2021

Case Study - Chesapeake Urology Associates

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Stephen Dean

CASE STUDY - Advocate Health Care

April 23, 2021

CASE STUDY - Advocate Health Care

SEE HOW ADVOCATE HEALTH CONTACT CENTER SELF-FUNDS NURSE TRIAGE MODERNIZATION "We are...

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Stephen Dean

CASE STUDY - Virginia Women's Center

March 25, 2021

CASE STUDY - Virginia Women's Center

HEALTHCARE CRM HAS DOCTORS AND PATIENTS SMILING AT VIRGINIA WOMEN’S CENTER "Improves...

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Stephen Dean