Triage and call support software

Keona’s Health Desk product provides call centers with the tools they need to manage and improve their call support operations.

 

Equip both your call agents and clinical staff with intelligent branching scripts and protocols

 

Tight EHR integration provides relevant patient information and saves call time.

 

Optimize call workflow with telephone integration, automated routing, unlimited queues, permission based roles.

 

Empower your managers with powerful scorecards including first call resolution, detailed call flow breakdown, and total resolution time.

 

Increase patient access and reduce call volume by offering E-visits

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