Get a picture of your call workflow. Between first call and final resolution, exactly which step takes the longest? What do your top performers do differently from other agents? How can non-clinical agents further optimize resolution time for nurses? With Health Desk, you get the insights you don’t get anywhere else.
Health Desk was architected from the ground up to be easily customized and to support integrations. Not only will Keona setup the software for your existing workflow, Health Desk enables customers to create innumerable workflows themselves. Unlimited queues, protocol editing, automated prioritization, timers, and routing allow your call flow to be what you want it to be.
Do you want to supplement Health Desk’s capabilities? We OEM with best-in-class third party vendors to ensure our customers have no need to cut corners or compromise on delivering best in class service.